Computer Technician

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.

Key Responsibilities:

• Advanced Technical Support: Diagnose, troubleshoot, and resolve complex issues related to desktops, laptops, peripherals, mobile devices, and standard business software (OS, MS Office 365, etc.). Serve as an escalation point for Level I technicians.

• System Deployment & Imaging: Lead the setup, configuration, and imaging of new computer systems for employees, ensuring they are fully functional and compliant with company standards.

• Hardware Repair & Maintenance: Perform in-depth hardware repairs, component replacements (motherboards, SSDs, RAM, power supplies), and preventive maintenance on company equipment.

• Network & Connectivity Support: Troubleshoot and resolve intermediate-level network issues, including wired/wireless connectivity, IP configuration, VPN client support, and basic switch port diagnostics.

• Asset & Inventory Management: Maintain accurate records in the IT Asset Management system. Manage hardware inventory, track lifecycle status, and assist with procurement processes.

• Documentation & Knowledge Sharing: Create and update clear, detailed documentation for technical procedures, solutions, and FAQs. Mentor junior technicians and contribute to the team's knowledge base.

• On-Site & Remote Support: Provide expert support both in-person and via remote tools, delivering a high standard of customer service to all end-users.

• Security Compliance: Assist in enforcing IT security policies, including antivirus management, patch deployment, and user access controls.

Required Qualifications & Must-Have Skills:

• Experience: Minimum of 3 years of professional experience in a computer technician, IT support specialist, or similar hands-on role.

• Technical Proficiency:

  • Expert in diagnosing and repairing PC (Windows 10/11) and Mac hardware.

  • Strong knowledge of Microsoft Windows OS, Microsoft 365/Office Suite, and Active Directory/Azure AD user management.

  • Experience with enterprise imaging and deployment tools (e.g., Microsoft MDT, SCCM, or Intune).

  • Solid understanding of TCP/IP networking, DNS, DHCP, and basic network troubleshooting.

• Problem-Solving: Demonstrated ability to methodically troubleshoot complex technical issues from start to resolution.

• Certifications: At least one relevant industry certification is required (e.g., CompTIA A+, Network+, Microsoft Modern Desktop Administrator Associate, Apple Certified Mac Technician).

• Soft Skills: Excellent verbal and written communication skills. Strong customer service orientation, patience, and the ability to explain technical concepts to non-technical users.

• Independence & Teamwork: Ability to work autonomously on assigned tickets while collaborating effectively within the IT team.

Preferred Qualifications:

• Experience with IT service management (ITSM) ticketing systems like Jira, ServiceNow, or Freshservice.

• Basic scripting knowledge (PowerShell, Bash) for task automation.

• Exposure to mobile device management (MDM) platforms.

• Experience in a regulated industry (e.g., finance, healthcare) with understanding of compliance standards.